How can I contact Rave Compass support?

Email us at thomas.altenburger@hotmail.com. We typically respond within 24–48 hours.

What data does Rave Compass collect?

We collect minimal data to provide recommendations (e.g., music preferences, approximate location if you allow it). Data is anonymized. See our Privacy Policy for full details.

Rave Compass — Support

Q: Do I need an account to use Rave Compass?

No. Rave Compass uses a randomly generated token to identify your device—no sign-up required.

Get help, read FAQs, and contact us.

Email Support

Contact & Response Times

Email thomas.altenburger@hotmail.com

Response Typically 24–48h on weekdays

Languages English, German

FAQs

Do I need an account to use Rave Compass?

No. You can use Rave Compass without signing up. We generate a random token on your device to keep your preferences.

What data do you collect and why?

We collect only what’s necessary to recommend events (e.g., your artist likes and—if enabled—approximate location). Data is anonymized and processed according to our Privacy Policy.

How do I report a bug or request a feature?

Email us at thomas.altenburger@hotmail.com with a short description, app version, and steps to reproduce. We love feedback! More features coming soon.

I can’t hear music previews.

Check your internet connection and device volume.
Verify system Silent Mode is off.
Restart the app. If it persists, contact support.

Location reminders don’t trigger.

Ensure location access is allowed: Settings → Privacy → Location Services.
Background refresh must be enabled for Rave Compass.
If still not working, email us your device model and iOS version.